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Welcome to the hotel

Your hotel stay on the wings of fantasy is a dream come true!
In this section you will find useful information for your arrival at the hotel.

The map

All guests access the Gardaland Resort hotel complex through the main entrance located in Via Palù 1/A (Castelnuovo del Garda - 37014 VR).
The individual reception areas can only be accessed on foot. We therefore advise you to park your car, check in, and collect your luggage from your vehicle only when your room is ready.

Download the map here

Reception desks

  • Gardaland Hotel
    Phone (+39) 045 64 04 407
    Open 24 hours a day
  • Gardaland Adventure Hotel:
    Phone (+39) 045 64 04 477
    Open 7 a.m. - 11 p.m.
  • Gardaland Magic Hotel
    Phone (+39) 045 64 04 494
    Open 24 hours a day

General information

  • Check-in (handover of keys) from 3 p.m.
  • Check out: by 11 a.m.
  • Luggage storage only available for guests without a car
  • Porterage service, subject to availability
  • No car valet service

Cashless hotels

To make your stay at a Gardaland Resort hotel simpler and easier, it is possible to make solely electronic payments with cards (credit card, debit card, or pre-paid card), pass-through wallet, or cashless wristband. The personal cashless wristband means you don’t need to carry a payment card with you, and it can be collected, free of charge, during the check-in process. It can be topped up, quickly and safely, with cash or payment card at any time, thanks to the designated stations located in each of our hotels (Gardaland Hotel and Magic Hotel reception areas, Tutankhamon Restaurant). Any remaining credit can be spent up to the last open day of the current Hotel season. Alternatively, it is possible to have your credit returned by the end of the season, using the totem machine at the Gardaland Hotel reception desk.

Mobile Payment

Payment cards

Cashless wristband

The Wi-Fi connection to the "Gardaland Guest" network is free of charge, and requires access through one's Facebook account, Twitter account or upon user registration.

Near Gardaland Hotel there is an outdoor fitness area divided into cardio workout and strength training zones. It is always recommended that individuals be healthy when using the gym and wear clothing appropriate for amateur sports. Please take note of the regulations posted on-site.

Vending machines for cold drinks are available in all halls, located inside or outside the hall on the ground floor.

An outdoor agility area dedicated to Fido is available near Gardaland Hotel. Find out about the area regulations here.

A shop with Gardaland and LEGO® gadgets, toiletries and body care products is available in the Gardaland Hotel lobby. Approximate opening hours: 9 a.m. - 12 p.m. and 6 p.m. - 10 p.m.

In the main wing of Gardaland Hotel, at the Tutankhamon Restaurant, and at the reception of Gardaland Magic Hotel, you will find toilets equipped with changing tables.
A vending machine with food suitable for infants (0-2 years) is available near the reception of Gardaland Hotel.

Find here all the necessary information about accessibility in our hotels.

Find here the general regulations of hotels

Find here the privacy policy.



1 Check in & Check out
2 Guests
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