Skip to main content

Hotels FAQs

How can we help you? See if you can find the answer you're looking for among the most frequently asked questions. If not, go to the Contact Us page and dial direct for fun, we will be happy to answer your questions!

Starting from April 1st, it is no longer necessary to present the EU Covid Certificate to access Gardaland Hotels. For the external guests of the restaurants (Tutankhamun or Matka) the EU Covid Certificate will be required.

Our hotels are located outside the Park, around 800m away. They are served by a free shuttle connection which operates during the opening hours of the Park in compliance with current health safety regulations.

The three hotels are all on the same block of land, and can be reached on foot.

By car - it is possible to park your car in the Park's parking area for €6 - or use our free shuttle connection which operates during the opening hours of the Park.

Absolutely. The free shuttle connection operates during the Park opening hours.

Absolutely. The outside parking is free and on-site. There are also 15 sheltered parking spaces, which require reservation and incur a fee.

The car park has 6 EnelX charging stations near the Gardaland Hotel. Service subject to fee.

No, tickets may be purchased online on tickets.gardaland.it or at the box office subject to availability.

Purchase is possible at the time of booking, by selecting the option at checkout.
At this stage you will be asked to select the date of visit to the water park.

The water park is open to restricted numbers and access is not guaranteed for days other than the date selected at the time of booking.

From 3pm onwards it is possible to receive the keys to your room.

By 11am. On request, and subject to fee, it may be possible to arrange a later check-out time (this must be requested at moment of check-in).

Staff are not authorised to provide/administer any form of medication. In the event of minor surface grazes, our staff may assist with antiseptic and band-aids. For any other injury or illness, a guest may contact the Reception staff who will then activate the most appropriate health measures, in accordance with the procedure laid down by our Health & Safety Department and current legislation.

The Blue Lagoon Water Park is reserved to guests staying in the hotels, also in order to respect social distancing rules.

Certainly - only for those traveling by train and airplanethe hotels offer a luggage storage room where you can leave your bags while waiting to check in or after checking out.

Gardaland Hotel and Gardaland Magic Hotel reception desks are open 24 hours a day. The reception desk of Gardaland Adventure Hotel is open from 7am to 11pm (during the night the service is guaranteed by the reception desk of Gardaland Hotel).

Porter services are only offered as a courtesy service when possible.

Our hotels are dog-friendly: one dog per room, weighing up to 30 kg, is allowed.
This page contains all the necessary information about this service, as well as the specific regulations.

Access to the solarium of our Blue Lagoon is reserved for dogs and owners staying in our Hotels. Pets are not allowed access to the pools, as indicated in the regulations published on the website.

Access to Hotel bars and restaurants is reserved primarily for dogs and owners staying in our Hotels, by reservation and according to the specific regulations published on our website. Any requests from non-guests will be accepted subject to availability.

Dogs staying at the Hotel must be kept on a leash, as established by the Order of the Ministry of Health of 06/08/2013. Dogs can move freely in the designated Dog Area, according to the guidelines established by the Management. Please note that owners are responsible for the conduct of their pets and any damage caused to third parties.

Dogs cannot be left alone in the rooms and/or in any other indoor or outdoor area of our hotel facilities.

Our hotel rooms provide an empty mini-bar. The mini-bar service is available on request and at a charge.

The number of room occupants must not exceed the number indicated by the hotel - this number is stated on our website and at the moment of booking.

The Tutankhamon Restaurant also allows visitors who are not staying at hotels to reserve a table (subject to availability and in accordance with current legislation on access to public places). RESTAURANT RESERVATIONS NECESSARY.

Certainly. It is recommended that any special dietary requirements be specified at the moment of booking.

In the event that a guest has coeliac disease, food may be served in prepackaged single portions. For other food intolerances, restaurant visitors are recommended to check availability at the moment of booking.

We are sorry but our premises and kitchens cannot guarantee Kosher catering.

We are sorry but, for safety reasons, guests have access (by reservation) to breakfast service only in the restaurant of the hotel where they are staying. Gardaland Hotel at Wonder Restaurant, Gardaland Adventure Hotel at Tutankhamon Restaurant and Gardaland Magic Hotel at the Magic Oak Tree Coffee BarIt is possible for all guests to visit the Matka Restaurant for gourmet breakfast, upon reservation and for an additional fee.

In the case of hotel packages which include Park admission, tickets will be sent via email at least 4 days before your arrival.

In these cases it is not necessary to book the Park visit. Please read the terms and conditions of purchase, and how to access the Park, in the booking confirmation. Please note that it is necessary to download the QODA App to access the rides, and link your admission ticket by scanning the QRCode on the ticket.
Please note: link your ticket before coming to the Park!

If you do not have tickets, you can purchase them on our website. Please note that it is necessary to download the QODA App to access the rides and link your admission ticket by scanning the QRCode on the ticket.
Please note: link your ticket before coming to the Park!

Holiday documents will be sent to the email address stated during registration, at least 4 days before the stay.

Bookings made online can only be paid for by credit card; if you wish to make a bank transfer, we advise you to make the booking through your travel agent.

Gardaland Holidays uses SSL encryption technology (Secure Socket Layer) which allows the encryption of your credit card number and other sensitive data before transmission via the Internet. Encryption makes sensitive data indecipherable, converting your personal details and credit card number into a secret alphanumeric code that is incomprehensible to third parties. Gardaland Holidays does not store or record sensitive data from credit card payments in any way, guaranteeing you maximum confidentiality in the processing of your personal details in accordance with current privacy and data protection law.
For further information, please read the Personal Data Processing Policy.

In the case of bookings with “Standard Hotel + Park Package” or “ROOM ONLY” Rates, it is possible to take out an Allianz Booking Protection policy, within 48 hours from the date of confirmation.

Booking Protection by Allianz is the insurance policy that can be purchased within 48 hours of booking confirmation at Gardaland hotels, and it protects your stay in case of cancellation, interruption of stay or delayed arrival at our hotels.
You can choose between two different types of policy: Booking Protection and Booking Protection Plus.

Booking Protection can only be purchased from a PC (not from a smartphone and/or tablet) through the dedicated page.

In the case of bookings with “Standard Hotel + Park Package” or “ROOM ONLY” Rates, it is possible to take out an Allianz Booking Protection policy.
The insurance must be purchased by 11:59 p.m. of the day following the date on which the Guest made the reservation through the dedicated page.
WARNING: Booking Protection can only be purchased from a PC, not from a Smartphone and/or Tablet.

The ticket is linked to the booking of the package. It is non-refundable in the event of cancellation.

For information about all our special offers, visit our website at www.gardaland.it and register to receive our newsletter: simply supply your email address and you will receive emails with all the best offers and latest news from Gardaland Resort.

Our guests can access all our restaurants, BY RESERVATION ONLY, in compliance with current regulations.
Restaurant access times must be agreed with the reception staff at check-in or during your stay.

The Gardaland Hotel and Gardaland Magic Hotel reception desks are open 24 hours a day, while the Gardaland Adventure Hotel reception desk is open from 7am to 11pm.
Guests of Gardaland Adventure Hotel can refer to Gardaland Hotel reception if necessary during the night.

Absolutely. When they arrive at the hotel, before entering the car park, each member of the party will have their temperatures checked and their Super Green Pass (Covid vaccination/recovery certificate) scanned.

If the person who made the booking or a family member displays a high body temperature at the moment they arrive at the hotel, access will be denied - the hotel stay will not be allowed and the booking will be cancelled. Our offices will then emit a voucher for the amount paid, which can be used for a future hotel stay, to be used within one year of the date of issue.

The guest and family are asked to stay in their hotel room and immediately contact the Reception or Hotel Help Desk, who will in turn activate the internal procedure including a 118 call to the Italian medical emergency service. The guest is also obliged to contact his/her family doctor.

For health and safety reasons, only the person who made the booking should visit Reception for the check-in procedure, bringing the documents for all other members of the party and so avoiding large groups of people at the desk.

For health and safety reasons, only the person who made the booking should visit Reception for the check-out procedure; check-out may also be arranged in advance, the evening before departure.

For Gardaland Adventure Hotel guests, breakfast is available at the Tutankhamon Restaurant, while for guests of Gardaland Hotel, breakfast is served at the Wonder Restaurant with an assisted-service buffet.
For Gardaland Magic Hotel guests, the Quercia Magica Coffee Bar is open for assisted-service buffet.
Guests can visit each restaurant by RESERVATION only, with bookings to be arranged at the moment of check-in.