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Hotels FAQs

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Our hotels are located outside the Park, around 800m away. They are served by a free shuttle connection which operates during the opening hours of the Park in compliance with current health safety regulations.

The three hotels are all on the same block of land, and can be reached on foot.

By car - it is possible to park your car in the Park's parking area for €6 - or use our free shuttle connection which operates during the opening hours of the Park.

Absolutely. The free shuttle connection operates during the Park opening hours.

Absolutely. The outside parking is free and on-site. There are also 15 sheltered parking spaces, which require reservation and incur a fee.

No, tickets may be purchased online on tickets.gardaland.it.

From 3pm onwards it is possible to receive the keys to your room.

By 11am. On request, and subject to fee, it may be possible to arrange a later check-out time (this must be requested at moment of check-in).

Staff are not authorised to provide/administer any form of medication. In the event of minor surface grazes, our staff may assist with antiseptic and band-aids. For any other injury or illness, a guest may contact the Reception staff who will then activate the most appropriate health measures, in accordance with the procedure laid down by our Health & Safety Department and current legislation.

The Blue Lagoon Water Park is reserved to guests staying in the hotels, also in order to respect social distancing rules.

Certainly - the hotels offer a luggage storage room where you can leave your bags while waiting to check in or after checking out.

Gardaland Hotel and Gardaland Magic Hotel reception desks are open 24 hours a day. Guests of Gardaland Adventure Hotel can refer to Gardaland Hotel Reception.

The entrance gate closes at midnight. Simply ring the intercom and identify yourself by name and room number - the concierge will then open the gate for you.

Porter services are only offered as a courtesy service when possible.

Our hotels are dog-friendly: one dog per room, weighing up to 30 kg, is allowed.
This page contains all the necessary information about this service, as well as the specific regulations.

Access to the solarium of our Blue Lagoon is reserved for dogs and owners staying in our Hotels. Pets are not allowed access to the pools, as indicated in the regulations published on the website.

Access to Hotel bars and restaurants is reserved primarily for dogs and owners staying in our Hotels, by reservation and according to the specific regulations published on our website. Any requests from non-guests will be accepted subject to availability.

Dogs staying at the Hotel must be kept on a leash, as established by the Order of the Ministry of Health of 06/08/2013. Dogs can move freely in the designated Dog Area, according to the guidelines established by the Management. Please note that owners are responsible for the conduct of their pets and any damage caused to third parties.

Dogs cannot be left alone in the rooms and/or in any other indoor or outdoor area of our hotel facilities.

Our hotel rooms provide an empty mini-bar. The mini-bar service is available on request and at a charge.

The number of room occupants must not exceed the number indicated by the hotel - this number is stated on our website and at the moment of booking.

The Tutankhamon Restaurant also allows visitors who are not staying at hotels to reserve a table (subject to availability and in accordance with current legislation on access to public places). RESTAURANT RESERVATIONS NECESSARY.
The Matka Family Gourmet Restaurant is also available within its scheduled opening times, subject to availability and according to current regulations regarding access to public premises. RESERVATIONS NECESSARY.

Certainly. It is recommended that any special dietary requirements be specified at the moment of booking.

In the event that a guest has coeliac disease, food may be served in prepackaged single portions. For other food intolerances, restaurant visitors are recommended to check availability at the moment of booking.

We are sorry but our premises and kitchens cannot guarantee Kosher catering.

We are sorry but, for safety reasons, guests have access (by reservation) to breakfast service only in the restaurant of the hotel where they are staying. Gardaland Hotel at Wonder Restaurant, Gardaland Adventure Hotel at Tutankhamon Restaurant and Gardaland Magic Hotel at the Magic Oak Tree Coffee Bar.

In the case of hotel packages which include Park admission, tickets will be sent via email at least 4 days before your arrival.

In these cases it is not necessary to book the Park visit. Please read the terms and conditions of purchase, and how to access the Park, in the booking confirmation. Please note that it is necessary to download the QODA App to access the rides, and link your admission ticket by scanning the QRCode on the ticket.
Please note: link your ticket before coming to the Park!

If you do not have tickets, you can purchase them on our website. Please note that it is necessary to download the QODA App to access the rides and link your admission ticket by scanning the QRCode on the ticket.
Please note: link your ticket before coming to the Park!

Holiday documents will be sent to the email address stated during registration, at least 4 days before the stay.

Bookings made online can only be paid for by credit card; if you wish to make a bank transfer, we advise you to make the booking through your travel agent.

Gardaland Holidays uses SSL encryption technology (Secure Socket Layer) which allows the encryption of your credit card number and other sensitive data before transmission via the Internet. Encryption makes sensitive data indecipherable, converting your personal details and credit card number into a secret alphanumeric code that is incomprehensible to third parties. Gardaland Holidays does not store or record sensitive data from credit card payments in any way, guaranteeing you maximum confidentiality in the processing of your personal details in accordance with current privacy and data protection law.
For further information, please read the Personal Data Processing Policy.

Reservations with flexible rates (non-discounted) may be cancelled and reimbursed up to 4 days before arrival by contacting the Gardaland Holidays Bookings Centre (booking@gardaland.it). Reservations with discounted prices are not reimbursable; modifications or change of date are not possible. Please always check terms and conditions of sale when booking.

The ticket is linked to the booking of the package. Cancellations are non-refundable.

The tickets are refundable only if purchased with a flexible rate and provided that the cancellation is made within 4 days of arrival. Tickets are non-refundable in all other cases.

For information about all our special offers, visit our website at www.gardaland.it and register to receive our newsletter: simply supply your email address and you will receive emails with all the best offers and latest news from Gardaland Resort.

Our guests can dine at the Tutankhamon Restaurant (à la carte & pizzeria) or at the Wonder Restaurant (assisted-service buffet), BY RESERVATION ONLY, which can be made when checking into the hotel. Lovers of fine dining can also visit the Matka Family Gourmet Restaurant, again by reservation only.
The Tutankhamon Restaurant also offers lunch, again by reservation only.

The Wonder Bar and Blue Lagoon Bar are open to guests, with the obligation of social distancing. Table service only. Room service is also available, from breakfast to dinner.

The Gardaland Hotel and Gardaland Magic Hotel reception desks are open 24 hours a day for check-in and check-out procedures. Guests of Gardaland Adventure Hotel can refer to Gardaland Hotel Reception. For any further requirements, the Hotel Help Desk telephone service is available - tel. (0039) 045 6404 477.

Absolutely - when they arrive at the hotel, before entering the carpark, each member of the party will have their temperatures checked.

If the person who made the booking or a family member displays a high body temperature at the moment they arrive at the hotel, access will be denied - the hotel stay will not be allowed and the booking will be cancelled. Our offices will then emit a voucher for the amount paid, which can be used for a future hotel stay, to be used within one year of the date of issue.

The guest and family are asked to stay in their hotel room and immediately contact the Reception or Hotel Help Desk, who will in turn activate the internal procedure including a 118 call to the Italian medical emergency service. The guest is also obliged to contact his/her family doctor.

For health and safety reasons, only the person who made the booking should visit Reception for the check-in procedure, bringing the documents for all other members of the party and so avoiding large groups of people at the desk.

For health and safety reasons, only the person who made the booking should visit Reception for the check-out procedure; check-out may also be arranged in advance, the evening before departure.

Breakfast is available at the Tutankhamon Restaurant for Gardaland Adventure Hotel guests, with table service only. For Gardaland Hotel guests, breakfast is served at the Wonder Restaurant with assisted-service buffet. For Gardaland Magic Hotel guests, the Magic Oak Tree Coffee Bar is available (breakfast service only) with assisted-service buffet. Guests can visit each restaurant by RESERVATION only, with bookings to be arranged at the moment of check-in.

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