ART. n° 1 - Some attractions are subject to regulations which may limit access in terms of height, age, body build and health conditions. Our Guests should always check safety regulations at the entrance of each attraction and comply with Gardaland staff’s instructions.

ART. n° 2 - Before entering the Park, people with disabilities should go to the “Welcome Desk” in order to collect and information the Park Guide Maps specifically made according to their needs.

ART. n° 3 - Some areas may open later than the Park’s opening time. Admittance to the attractions may be terminated earlier than the Park’s timetable, to allow the queues to disperse before the Park closes.

ART. n° 4 - One or more attractions may be out of order for varying lengths of time due to maintenance, safety and/or operational reasons (such as, for example, electrical cuts, bad weather conditions, rain or low temperature, etc...) or due to the organization of special events. The Company reserves the right to close, remove or change, at any time, attractions in the Park. In all these circumstances tickets/season passes will NEITHER be refunded either totally or partially, NOR will be valid for a later date. In case of emergencies, please follow instructions from our Gardaland personnel.

ART. n° 5 - Prior to buying their ticket/ season pass, all Guests should inquire on Gardaland official channels about possible limitations on the use of attractions and general functioning of the Park, due to climatic, technical or operational conditions or numbers of guests. The Company reserves, in any case, the right to change opening/closing time and days of the Park and/or of the attractions, as well as programmed service and events in the Park.

ART. n° 6 - Once the entrance ticket/season pass has been stamped at the turnstiles, it can NOT in any circumstances be refunded (art. 74 DPR 633/72); it must be kept at all times for checks; it covers admittance to all the attractions and shows.

ART. n° 7 - It is possible to exit the Park and re-enter on the same day with the application of a stamp on the hand (at the entrance turnstiles). Without this re- entry will be denied.

ART. n° 8 - Admittance to the theatres is permitted until the capacity established by law is reached and is not allowed once the show has started.

ART. n° 9 - Entry with bicycles, skateboards, roller skates, electric scooters, etc. is prohibited. Furthermore, the use of drones or similar devices is not permitted inside the Park.

ART. n° 10 - Dogs are allowed in the Park but must be kept on a leash. They cannot get on any rides, neither access our theatres; they are welcome in designated areas within restaurants which are pointed out by our staff. It is strictly forbidden to leave dogs on their own in the Park: in this case security officers will take them and look after them.

ART. n° 11 - Please do not leave backpacks or bags unattended where not advised or the security personnel will remove them; it is strongly advised not to leave any valuables unattended. Gardaland takes no responsibility for theft or loss of belongings.

ART. n° 12 - Smoking is not allowed inside the Park, except in the expressly indicated areas.

ART. n° 13 - It is forbidden to lie on the benches, to walk on the flower gardens or to use them for picnicking, for children’s games, dog walking or sleeping.

ART. n° 14 - It is forbidden to access the Park, the attractions, live events and catering points while bare chested or in swimsuit.

ART. n° 15 - The Company makes use of video surveillance systems only for security purposes and to protect property and prevent tampering and vandalism. Images are visualized only and exclusively by staff appointed, judicial authorities and the Police.

ART. n° 16 - The Company reserves the right to conduct screening/security checks (using devices such as metal detectors) so that no object/item we may deem dangerous or prohibited is brought into the premises.

ART. n° 17 - In some attractions, identified by an info sign at the entrance, pictures are taken that are later sold as a souvenir of the day spent at the Park. Any unpurchased photos will be deleted at the end of the day.

ART. n° 18 - A person may be removed from the Park due to inappropriate behaviour or failure to comply with one or several articles in these regulations.

ART. 1 - Smoking is not allowed along the queue at the entrance and everywhere else, beside in the expressly forbidden areas.

ART. 2 - Only children with a disability are allowed to enter in a stroller.

ART. 3 - Animals are not permitted inside Gardaland SEA LIFE Aquarium. Leaving dogs unattended or abandoned outside the Aquarium or in the parking area is forbidden; the security staff is charged with removing and securing them.

ART. 4 - It is not permitted to consume food or drinks inside the Aquarium.

ART. 5 - Taking photographs is permitted, but the use of flash is severely prohibited.

ART. 6 - It is not allowed to enter the Aquarium, the restaurant and shop while bare-chested or wearing bathing-suits.

ART. 7 - The entrance is not permitted to bikes, skateboards, skates, child’s scooters etc.

ART. 8 - It is not permitted to lie on the benches, to trample on the flowerbed and to picnic, to rest or to make dogs play on the grass.

ART. 9 - Putting hands into the water and tapping on the glass are forbidden.

ART. 10 - It is severely forbidden to throw food and any other object in the tanks.

ART. 11 - Do not leave rucksacks or bags unattended; the security staff is charged with removing them. Do not leave valuables in them. Gardaland SEA LIFE Aquarium and Gardaland deny any responsibility in case of theft or loss.

ART. 12 - Gardaland SEA LIFE Aquarium can be closed earlier than expected to make the queuing guests stream out by the closing time.

ART. 13 - The entrance to Gardaland SEA LIFE Aquarium is allowed only until the exhaustion of its estimated capacity. For this reason, temporary suspensions of the access may occur.

ART. 14 - It is possible to quit the Aquarium and come back on the same day by showing the specific stamp, which can be requested at the entrance turnstiles. The access will be denied if the stamp is missing.

ART. 15 - For technical reasons, one or more tanks may be under maintenance for short or long periods. In case of bad weather or breakdowns the schedule of talks and feeding demonstrations may change for safety reasons. In all these cases the ticket WILL NOT be reimbursed (nor partially or totally) or validated for another day. In case of emergency, follow the instructions given by Gardaland SEA LIFE Aquarium staff.

ART. 16 - Once the ticket is validated by the turnstiles, it can never be refunded (Art. 74 DPR 633/72). The ticket must be kept intact and shown in case of a fiscal inspection. The entrance ticket grants the right to access for free to all tanks, talks and feeding demonstrations (in the respect of the maximum capacity).

ART. 17 - Before buying the ticket, each guest must inquire about the existence of problems concerning the influx, the climate or blackouts which could limit his/her general fruition of the Aquarium and of the services usually provided.

ART. 18 - In some areas of the Aquarium a video-surveillance system is functioning with the only purpose of granting the guests’ safety, safeguarding the enterprise’s properties and preventing illicit actions. The recorded images can be consulted exclusively by the security staff, authorized members of the staff, legal authorities and police.

ART. 19 - In case one of the rules established by this regulation would be violated, the visitor could be expelled from the Aquarium.

ART. n° 1 - Some rides are subject to a regulation which may restrict access depending on height, age, weight and health conditions. Guests must always check the rules upon entering each ride and obey any instructions given by attendants. Children under the age of 14 may not enter the water park unless accompanied by an adult who is responsible for the child the entire time they stay within the water park. A valid identity document must be shown. Adults cannot enter alone.

ART. n° 2 - Once the entrance ticket has been stamped at the turnstiles, it can NOT in any circumstances be refunded (art. 74 of Italian Pres. Decree 633/72). The ticket must be kept at all times for checks. It grants free access to all rides.

ART. n° 3 - You are allowed to leave and re-enter the water park on the same day with the application of a stamp on the hand at the entrance turnstiles. Without this re-entry will be denied.

ART. n° 4 - Within the water park, a wrist band, handed out upon entering, can be used as a method of payment. Any remaining credits will be valid if you re-enter in the same season or will be reimbursed, at the Guest’s discretion, by the end of the opening season of the water park at the ticket office of Legoland® Water
Park or at the West, Welcome and Castello information offices of Gardaland Park.

ART. n° 5 - One or more rides may not be available for short or long periods of time due to maintenance problems or a lack of electricity. For safety reasons, some rides may be closed in adverse weather conditions. In all these cases, tickets will NOT be refunded either totally or partially, NOR will be valid for a later date. In case of emergencies, please follow instructions given by the staff.

ART. n° 6 - Each Guest, before purchasing the admission ticket, is obliged to find out about any problems related to the influx of people or any weather/ technical conditions that could limit the use of the rides and/or the general enjoyment of the water park and the services offered. Access will be denied if the capacity has reached its permitted limit.

ART. n° 7 - In case of bad weather, the water park will be closed to the public.

ART. n° 8 - Access to rides may be interrupted in advance so that queues are cleared by the closing time of the water park.

ART. n° 9 - Backpacks, bags and/or valuables must not be left unattended and must be kept in the lockers. The Company shall not be held liable for any theft or loss.

ART. n° 10 - It is not allowed to enter the water park with glass or metal containers, knives, bulky objects, alcoholic beverages and drugs. No outside bicycles, scooters, skateboards, skates, etc., are permitted either.

ART. n° 11 - No outside cool bags are allowed into the water park. No food and drinks are allowed on the pool decks and in the rides. No picnics are allowed in the green areas.

ART. n° 12 - The Company uses video surveillance systems for the sole purpose of ensuring safety, safeguarding its assets and preventing illegal acts. Images are visualised only and exclusively by the staff appointed, by the judicial or police authorities.

ART. n° 13 - The Company, for security reasons, reserves the right to carry out checks or controls using equipment such as metal detectors to prevent that objects deemed dangerous or prohibited are introduced into the park.

ART. n° 14 - SMOKING IS PROHIBITED inside the entire water park.

ART. n° 15 - Animals are not allowed.

ART. n° 16 - The use of aquatic clothing is mandatory to use pools and water slides; topless bathing is not allowed within the water park and clothing must be respectful of sensitivity and modesty, especially for minors. Lifeguards will refuse entry to anyone wearing inappropriate clothes. Children under the age of 3 must wear swim diapers or special swim pants. Clothing and footwear are required to enter the restaurant.

ART. n° 17 - Lying down on the benches, trampling on the flowerbeds or using them for picnicking, as children’s playing area, or for sleeping on are not allowed. It is also strictly prohibited to run, play dangerous games, climb on the structures and scenery, push people into the water, dive, slide upside down, stand, kneel and practise freediving. It is compulsory to take a shower in order to access the pool decks. It is prohibited
to take away LEGO® bricks and any other scenographic element; the Management reserves the right to carry out controls.

ART. n° 18 - Guests with wounds, abrasions, injuries or suspected skin alterations, intestinal disorders and those wearing bandages or patches are not allowed to entering the pool decks and rides. At the pool decks and rides the use of video-photo equipement and smartphones is also prohibited.

ART. n° 19 - The Company reserves the right to change the opening calendar, opening hours and prices without prior notice.

ART. n° 20 - Children under the age of 8 must wear a personal flotation device complying with Italian national standards in order to access the pool decks. The water park provides a limited number for those who do not have them.

ART. n° 21 - The water park is accessible to all disabled people. Guests in wheelchairs must be assisted by an accompanying person to transfer them from the wheelchair to the pool deck. Our staff does not have any specific training or knowledge.

ART. n° 22 - A Guest may be removed from the water park and from any facility of Gardaland Resort due to inappropriate behaviour or if they fail to comply with one or several articles in these rules.

ART. n° 23 - The Company shall not be held liable for any injury to people or damage to property caused by imprudence or failure to comply with safety rules and regulations.

GENERAL TERMS AND CONDITIONS FOR GARDALAND SEASON PASSES

1. The Season Pass (including the benefits contained therein) is personal and non-transferable. The season pass holder must always present the Season Pass at the entrance to Gardaland Park and Gardaland SEA LIFE; he/she may also be asked to present a valid identity document with a photograph (for children only their health insurance card is required).
2. The Season Pass cannot be duplicated in any way because each Season Pass is verified by the access control system at the entrance to the Park. The system recognizes and only accepts the single Season Pass generated with the holder’s details. Any photocopies or tampering with details printed on the Season Pass will be recognized and blocked by the system, and will be persecuted in accordance with the law.
3. Look after your Season Pass carefully, without bending, staining, piercing or exposing it to water, especially near the QR code. You must show it in the event of a fiscal control.
4. Your Season Pass entitles you to enter the Park directly without needing to head to the ticket office. You must show your Season Pass whenever you access the parking area and every time you enter the Park/Aquarium. Besides scanning the Season Pass, whenever you access the parking area or enter the Park/Aquarium, you may be asked to verify your identity with a valid photo ID.
5. Your Season Pass is valid on all opening days, from the opening date until 5/11/2023 (Silver and Gold Season Passes) or until 7/01/2024 (Junior and Platinum Season Passes), except for restrictions or extensions explicitly indicated for the various types of season pass.
   In the event of the closure of Gardaland Park and/or Gardaland SEA LIFE Aquarium on a date earlier than that indicated above, due to exceptional circumstances beyond our control (for example: fulfilment of orders and requirements of a public authority, legal prohibitions), no refunds and/or extensions of validity will be provided.
6. In the event of an emergency, follow all instructions issued by staff.
7. Only the holder named on the Season Pass is entitled to use it.
8. The Season Pass (including the benefits contained therein) is personal and not transferable to any other person. In the event of improper or fraudulent use (e.g. use of the pass by other individuals, even family members), Gardaland reserves the right to revoke the Season Pass and refuse the holder admission to the Park and Aquarium for the entire season.
9. Failure to use, theft, loss or other problems for which Gardaland is not liable do not entitle the holder to refunds and/or issue of a duplicate pass. In particular, in the event that the Season Pass is forgotten, the holder may present in its place a legible photocopy/photograph of the pass (saved on their mobile phone). If no photocopy/photograph is brought, the Season Pass holder may access the Park and Aquarium by paying for a daily entrance ticket (10 euro per ticket). The price of this ticket will not be refunded. In none of these cases will the Season Pass holder be entitled to any of the benefits connected to the pass.
10. In the event of theft or loss of the Season Pass, the holder may apply for another pass by completing the form “Declaration in lieu of affidavit pursuant to article 47 of Italian Presidential Decree of 28 December 2000 no. 445” - this incurs a charge of 20.00 euro.
11. Please remember to always give us prompt notice of the loss and/or theft of your Season Pass by writing to us at infobox@gardaland.it.
12. Having a Season Pass in your possession does not guarantee admission to Gardaland Park and/or Gardaland SEA LIFE. Gardaland management reserves the right to deny admission for any reason included in the rules and regulations of the Amusement Park and Aquarium, including having reached maximum capacity for the facility in question.
13. Any additional events offered during the season may require a supplementary fee.
14. Unless otherwise stated, a Season Pass cannot be used in conjunction with other ongoing offers.
15. The Season Pass can only be used on days when Gardaland Park and Gardaland SEA LIFE Aquarium are open to the public, which can be viewed on www.gardaland.it.
16. The opening hours of Gardaland Park and Gardaland SEA LIFE Aquarium may be subject to change, without advance notice.
17. Gardaland reserves the right to change the availability of the services included in the benefits for maintenance, safety and/or other operational reasons.
18. With reference to the use of the “Time-Saver Pass” benefit, Gardaland informs that it is strictly essential to use the GARDALAND EXPRESS application, which can be downloaded online in Apple and Android stores; the download link is also visible in the banner of the official Gardaland App.

GENERAL TERMS AND CONDITIONS FOR GARDALAND SEASON PASSES

1. The Season Pass (including the benefits contained therein) is personal and non-transferable. The season pass holder must always present the Season Pass at the entrance to Gardaland Park and Gardaland SEA LIFE; he/she may also be asked to present a valid identity document with a photograph (for children only their health insurance card is required).
2. The Season Pass cannot be duplicated in any way because each Season Pass is verified by the access control system at the entrance to the Park. The system recognizes and only accepts the single Season Pass generated with the holder’s details. Any photocopies or tampering with details printed on the Season Pass will be recognized and blocked by the system, and will be persecuted in accordance with the law.
3. Look after your Season Pass carefully, without bending, staining, piercing or exposing it to water, especially near the QR code. You must show it in the event of a fiscal control.
4. Your Season Pass entitles you to enter the Park directly without needing to head to the ticket office. You must show your Season Pass whenever you access the parking area and every time you enter the Park/Aquarium. Besides scanning the Season Pass, whenever you access the parking area or enter the Park/Aquarium, you may be asked to verify your identity with a valid photo ID.
5. Your Season Pass is valid on all opening days, from the opening date until 5/11/2023 (Silver and Gold Season Passes) or until 7/01/2024 (Junior and Platinum Season Passes), except for restrictions or extensions explicitly indicated for the various types of season pass.
   In the event of the closure of Gardaland Park and/or Gardaland SEA LIFE Aquarium on a date earlier than that indicated above, due to exceptional circumstances beyond our control (for example: fulfilment of orders and requirements of a public authority, legal prohibitions), no refunds and/or extensions of validity will be provided.
6. In the event of an emergency, follow all instructions issued by staff.
7. Only the holder named on the Season Pass is entitled to use it.
8. The Season Pass (including the benefits contained therein) is personal and not transferable to any other person. In the event of improper or fraudulent use (e.g. use of the pass by other individuals, even family members), Gardaland reserves the right to revoke the Season Pass and refuse the holder admission to the Park and Aquarium for the entire season.
9. Failure to use, theft, loss or other problems for which Gardaland is not liable do not entitle the holder to refunds and/or issue of a duplicate pass. In particular, in the event that the Season Pass is forgotten, the holder may present in its place a legible photocopy/photograph of the pass (saved on their mobile phone). If no photocopy/photograph is brought, the Season Pass holder may access the Park and Aquarium by paying for a daily entrance ticket (10 euro per ticket). The price of this ticket will not be refunded. In none of these cases will the Season Pass holder be entitled to any of the benefits connected to the pass.
10. In the event of theft or loss of the Season Pass, the holder may apply for another pass by completing the form “Declaration in lieu of affidavit pursuant to article 47 of Italian Presidential Decree of 28 December 2000 no. 445” - this incurs a charge of 20.00 euro.
11. Please remember to always give us prompt notice of the loss and/or theft of your Season Pass by writing to us at infobox@gardaland.it.
12. Having a Season Pass in your possession does not guarantee admission to Gardaland Park and/or Gardaland SEA LIFE. Gardaland management reserves the right to deny admission for any reason included in the rules and regulations of the Amusement Park and Aquarium, including having reached maximum capacity for the facility in question.
13. Any additional events offered during the season may require a supplementary fee.
14. Unless otherwise stated, a Season Pass cannot be used in conjunction with other ongoing offers.
15. The Season Pass can only be used on days when Gardaland Park and Gardaland SEA LIFE Aquarium are open to the public, which can be viewed on www.gardaland.it.
16. The opening hours of Gardaland Park and Gardaland SEA LIFE Aquarium may be subject to change, without advance notice.
17. Gardaland reserves the right to change the availability of the services included in the benefits for maintenance, safety and/or other operational reasons.
18. With reference to the use of the “Time-Saver Pass” benefit, Gardaland informs that it is strictly essential to use the GARDALAND EXPRESS application, which can be downloaded online in Apple and Android stores; the download link is also visible in the banner of the official Gardaland App.