Guide for Guests with Sensory Disabilities

This page contains some information about the attractions and facilities at the Park with specific details for guests with visual and/or hearing disabilities.

Come to the WELCOME DESK next to the Castle entrance to receive your ticket.


Gardaland staff will give you a paper guide with additional information about the attractions and services available at the Park. Take it with you and read it often.

The Guide to the Park is also available in digital format:

 

 

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Guide for Guests with Sensory Disabilities

 


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SAFETY LIMITS

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YOUR SAFETY FIRST

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PARK RULES

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ACCESS TO ATTRACTIONS

For safety reasons, access to the rides is subject to restrictions mostly related to physical parameters and health conditions. To ensure your safety, Gardaland staff have received clear instructions on how to facilitate your access onto and off each attraction. If your disability is not visible, please inform us. Although our staff is trained, it may not be aware of your disability, if you don't tell it.

PLEASE NOTE: the route to the attractions may require visitors to go up and down steps and other obstacles, including low light and low visibility, flashing lights, soundtracks and background noises, making communication difficult. All safety precautions must be taken. Therefore, an adult known to the person and able to assist them when moving up and down must accompany them to the attraction.


PLAN YOUR ITINERARY

Gardaland covers an area of 600,000 square metres. Use the guide and the map to plan your way around the Park. Plan your itinerary to include a few stops. Get advice from site staff at the entrance!


SERVICE DOGS

For reasons of safety, guide dogs may not accompany guests on attractions, except for those with dedicated symbol. They should wait off the ride and be left in the custody of the carer or another member of the group.


INFORMATION POINTS

For all other requirements during your visit to the Park, please contact one of the following information points: Info Welcome, Info Castello and Info West. You can find them on the map of the Park inside the Guide for Guests with Cognitive Disabilities. The information points are marked by the symbol (i).


SHOWS AND MEETINGS WITH PREZZEMOLO

With 25 shows every day, the fun is always happening here at Gardaland! The theatres where the shows are staged have reserved seats for guests with disabilities. Please arrive well ahead of the scheduled start of the show to facilitate your access. The meeting points with Prezzemolo, the Park's mascot, are accessible to everyone.


RESTAURANTS

All restaurants have access for disabled people. Get advice from our staff on what meals to enjoy. We suggest: Ristorante Aladino (Aladdin Restaurant), Locanda Corsaro (Corsair's Inn), Trattoria del Capitan Hook (Captain Hook Tavern), Sushi Restaurant, Saloon Pizzeria. See the special section for information about special food needs. You’ll be surprised at the choice!


TOILETS

Toilets with facilities for disabled people are available at Gardaland. Look them up on the map to find them.


SHOPS

Our shops have access for everyone. Ask staff for assistance, if required. We are also delighted to offer you Easy Shopping: We can deliver whatever you buy at any shop in the Park by 4 pm to the Adventure Store in the parking area. You can pick it up after 4.30 pm at no charge. During Magic Night, delivery times are extended to 10 pm for any purchases made between 4 pm and 9.30 pm.


FIRST AID

First aid treatment centre is marked with the symbol (+) on the Park map. The service is provided by qualified medical professionals, who administer emergency treatment, if needed.


MEDICINES

A refrigerator is available to all guests needing to store their medicines. Ask the staff at the first aid centre for details.


WHEELCHAIR HIRE

A limited number of manual wheelchairs are available for hire at the Info Welcome and Info Souk office. Bookings cannot be made in advance. To take advantage of this service, valid ID will be requested.


ACCESS TO ATTRACTIONS

For safety reasons, access to attractions is sometimes subject to restrictions. These restrictions are mainly related to the physical and health conditions of visitors, including: age, height, heart or spine disorders, mobility, sensory and cognitive disabilities. The Guide contains a list of rides suitable for people with cognitive disabilities.


ATTRACTIONS ACCESSIBLE TO GUESTS WITH HEARING DISABILITIES

Guests with hearing disabilities can go on any attractions in the Park. Many rides have music and sound effects that provide a magical atmosphere, but are not essential to the ride. Just relax and have fun!


DIZZINESS AND VERTIGO

Some attractions, especially the fast-past ones, may cause dizziness. Please take particular care if you have balance issues or suffer from vertigo or dizziness.


HEARING AIDS

Space Vertigo creates very strong magnetic fields. Guests with hearing aids will not be allowed on this attraction.


IN THE EVENT OF EMERGENCY

Guests with hearing disabilities should preferably be accompanied by at least one hearing friend or family member, who can tell them about any security messages relayed by the Park. This is particularly important when getting on the attractions or if there is an emergency evacuation. In the event of an emergency evacuation or when you are required to move from an attraction, carefully follow the staff’s advice and the safety instructions.


ACCESSIBLE ATTRACTIONS

The Guide contains a list of attractions suitable for people with visual disabilities.

Note: some attractions have access in low lighting, low visibility or flashing lights (i.e. alternating with darkness). Please take particular care, if you are sensitive to light, claustrophobic or have epilepsy.

Check which attractions are suitable for people with a heart condition or hypertension. Some attractions have a symbol next to it, indicating that it is forbidden for people with a heart condition or hypertension.

In emergency situations, some attractions have long, complicated evacuation procedures, such as stopping, for technical reasons, in areas other than the normal departure stations.

Some attractions require guests to be moved out of their wheelchairs before getting on. See the Guide for Guests with Mobility Disabilities, if you use a wheelchair.

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