FAQ

How can we help you? This section answers some of our guests’ most frequently asked questions.

If your question isn’t here, go to the Contact us page and get in touch with us. We’ll be happy to help!

No. The hotels are not on Park premises. They are located about 800 metres away with a shuttle bus service running between the Park and the hotels during opening times.

Guests can park their cars in the parking area for €5.00 or they can use the free shuttle bus service, which runs every 30 minutes during Park opening times.

Yes. A free shuttle bus service runs every 30 minutes between the Park and the railway station during Park's opening times.

Yes. The outdoor hotel car park is free and has fencing. 15 indoor paid parking spaces are also available for booking.

Both hotels are on the same property and can be reached on foot. The two reception areas are approximately 100 metres from each other.

Yes. You can get them from the ticket office at Gardaland Hotel.

A copy of the tickets included in your package will be sent to you by email the day before you arrive at the hotel. If you are unable to print them at home, ask for copies at the hotel reception.

Check-in starts at 3 pm. You’ll get your keys and access to your room immediately.

Guests should check out by 11 am. An hourly penalty is applied for late check-out for every hour the room remains occupied after 11 am.

Certainly, early check-ins are available on request and subject to in-House availability and they must be requested upon booking. Early check-ins are subject to an extra charge.

Yes. Late check-out is available by request at the time of booking and is subject to availability and a charge.

No. A programme of children’s entertainment is available for 3 to 12 year olds, but this is not a babysitting service. Parents and guardians must not leave young children unaccompanied or leave the activity area.

An empty mini-bar fridge is available for use in our hotel rooms.

A courtesy porterage service is available in some of the hotels.

Yes. The Tutankhamun Restaurant is open to non-guests. Booking is recommended.

No. The number of guests per room stated by our operators on our website and confirmed during booking cannot be exceeded.

No. We are sorry but our hotels do not currently allow animals inside the buildings. We can put you in touch with a nearby dog resort.

Yes. Please tell us about any special dietary requirements at the time of booking, so our chefs can find the best solution for you.

Meals for sufferers of coeliac disease are presented in single portion packages. For other allergies, please ask at the time of booking and before your arrival at the hotel, so our chefs can find the best solution for you.

No. We are sorry about this, but we cannot guarantee a Kosher service in our kitchens and facilities.

Yes. Single-portion meals are served in packaged as a guarantee of their non-contamination. Please ask our chefs for more information, when you arrive at the hotel.

No. Gardaland Resort staff are not authorised to administer any kind of medication. Staff can provide disinfectant and adhesive bandages for superficial cuts and grazes. For all other types of injury or if a guest is unwell, contact reception, who will get in touch with the most appropriate kind of first aid provider, according to the procedures of our Health & Safety Department and legal requirements.

Yes, subject to booking and availability. A fee will be charged. Management reserves the right to close access to non-guests if necessary.

Yes. A baggage deposit is available at Gardaland Hotel and Gardaland Adventure Hotel, where you can leave your luggage before you check in and after you have checked out.

The reception at Gardaland Hotel is open 24 hours a day. Our night porter is available at any time.

The gate will be closed after midnight. Call the night porter on the entry phone, leaving your name and room number and you will be let in.

Our 4-legged friends are welcome to come and take part in the fun and adventure at Gardaland Park! All dogs must be kept on a lead. Large dogs must also wear a muzzle. Animals must not go on attractions, enter shows or restaurants.

To find out which attractions are best suited to people with special needs, please see the “Useful information” section under “Special Needs”. You will find information about which attractions are suitable for different forms of disability.

We advise pregnant women to enjoy their day out at the Park, in the open air, using only some of the attractions allowed by our safety restrictions. Please see the information provided for each attraction on the “Facilities” page and at the entrance to the attraction itself for more details about these restrictions.

For height restrictions on each attraction, see "Attractions restrictions” in the “Facilities" section and the technical data sheet of each attraction.
Height restrictions are also shown at the entrance to attractions.

Remember that our staff is always on hand and mindful of the safety of young visitors.

We offer travel agents special rates to Gardaland Park. This promotion is valid for a maximum of 4 people per agency. Please send us the names of visitors and the arrival date on the agency’s headed paper. You can fax it to us on +39 0456401267 or e-mail a scanned copy to infobox@gardaland.it, at least 3 business days before your arrival.

We will then send you a voucher to present at the group bookings office on your arrival

People with special needs who are not self-sufficient (guests in wheelchairs, with behavioural and intellective disabilities, Down Syndrome, the visually impaired and anyone unable to go on our attractions unaccompanied) have free entrance to the Park.

Self-sufficient guests withe special needs, i.e. those who can go on our attractions unaccompanied, pay the reduced ticket.

Carers of guests with special needs who are not self-sufficient are also entitled to a reduced ticket.

The entry ticket to Gardaland Park includes use of all attractions and entrance to all shows.

Tickets can be purchased online from our partner Best Union Company S.p.A website. Click here.

With Best Union Company S.p.A payment can be made by Visa, MasterCard and American Express credit cards and PayPal.

For details about group discounts and booking information, see the “Tickets” section under “Gardaland Park - Groups&Schools”.

Pregnant women are entitled to a reduced ticket.

For details about season tickets and how to buy them, see the “Tickets” section under “Season tickets”.

For details about tickets and prices, see the “Tickets” section under “Gardaland Park”.

By car:

- A4 Milan-Venice Motorway: from Milan, exit at Peschiera del Garda; from Venice, exit at Peschiera del Garda or Sommacampagna (the latter is the preferred option during the summer).

- A22 Brennero-Modena Motorway: from Modena, before the Verona Nord exit, take the junction connecting to the A4 motorway, towards Milan, then exit at Peschiera del Garda.

From Brenner, exit at Affi, then take the SS dual carriageway to Peschiera del Garda.

By train:

Gardaland Park is only 2 Km from Peschiera del Garda railway station on the Milan-Venice line. A free shuttle bus service runs between the railway station and the Park during opening times.

Yes. A free shuttle bus service runs between Peschiera del Garda railway station and Gardaland during Park opening times.

The shuttle bus service between Peschiera del Garda railway station and the Park operates every day the Park is open and starts 30 minutes before the Park open its gates. Buses run every 30 minutes during the day.

The journey lasts about 5 minutes. The last trip from Gardaland Park to the railway station leaves 5 minutes after the Park closes.

To find out the weather forecast over the next few days, call +39 045 644 97 77 and follow the instructions. We update the forecast every day!

Alternatively, check the forecast provided by Arpa Veneto on this page: http://www.arpa.veneto.it/bollettini/htm/meteo_veneto.asp.

The car park opens one hour before Park opening.
Car park opening times may vary according to organisational requirements.

Gardaland Park ticket offices close 2 hours before Park closing.

If you want to leave the Park and get back in on the same day, ask staff at the entrance/exit turnstiles to stamp your ticket with “pass".

Yes! Stay up to date on opening dates and times, by visiting the “Useful information” section on our website under “Calendar – Gardaland Park”.

For detailed information on opening days and times of Gardalnd Park, visit the section "Useful Information" on our website under "Calendar - Gardaland Park".

Vehicles may not park in the car park outside opening times. There are numerous special areas for camper vans nearby. For more information, please get in touch with the Tourist Office on +39 045 755 16 73.

The car park costs € 5.00 a day for cars and camper vans. For motorbikes and buses parking is free of charge.

For details of the Park’s refreshment facilities and their culinary menus, see the "Unforgettable Experiences" under "Restaurants & Bars".

Gardaland Park provides special menus for those with coeliac disease. All dishes are carefully prepared by a specialist company and are stored in containers that are sealed and protected against contamination.

Yes! For details of our courses and school discounts, see the “Unforgettable Experiences” section under “Gardaland SEA LIFE Aquarium – Edutainment”.

The nursery is located near the "Fantasy Kingdom” area and is available for mothers and young children. It contains a meal area with high chairs, food warmers and a vending machine with several products . There is a changing room with changing mats, where the baby can be cleaned and changed, as well as a play area where older children can have fun while mum is taking care of baby.

Yes. Enjoy your day at the Park in total freedom! Leave your bags at the Information Office in the Ticket Area or in the Western Village area. Bags must not contain any food or drinks. The service costs € 5.00 a day.

At Gardaland Park, parents with children less than one metre tall can rent a pushchair from the Info Welcome office in the Ticket Area or the Info West office in the Western Village.
The service costs € 5,00 per day. We kindly remind you that you will be asked to leave an ID document during the rental period.
All pushchairs are branded  , Gardaland Resort Official Partner.

Yes. Enjoy your day at the Park in total freedom! Leave your helmets at the Information Office in the Ticket Area or in the Western Village area. The service costs € 5.00 a day.

Gardaland SEA LIFE Aquarium is open all year. Check opening dates and times.

The visit to Gardaland SEA LIFE Aquarium lasts about 90 minutes.

Guided tours are available for groups to discovers the many species present.
Guided group tours of Gardaland SEA LIFE Aquarium must be booked at least 30 days in advance.

Group visits must be booked online; School and church groups must send a statement on the headed paper of their institution. Confirmation of online bookings will be sent immediately by e-mail. Written confirmation of bookings made by fax will be faxed back by a member of our Resort Info Center.
To receive your tickets, the group leader should present the booking confirmation (electronic or paper) at the ticket office on the day of your visit. Group payment can be made at the ticket office in cash or by debit or credit card. Payment can also be made in advance by bank transfer (stating the name of the group and the booking number) at least 5 days before your visit. The bank details are as follows:

Gardaland S.r.l.
UniCredit S.p.A. - Agenzia di Verona
IBAN: IT 40 T 02008 11758 000000780328

Fax the receipt of payment, including the transaction reference number, to the Resort Info Center (+39 045 64 01 267) at least 3 days before your visit.

No. Picnics are not allowed on the premises of Gardaland SEA LIFE Aquarium. A fast food restaurant with full meals or snacks is available at the end of the tour. However, a green area can be found outside the Gardaland SEA LIFE Aquarium premises, with playground and picnic facilities.

At the end of the tour, the Covo del Capitano bar and restaurant provides full meals and snacks.



There are 4 menus for groups:



- Seahorse Menu (Hamburger + French fries + drink 0.3 l or water 0.5 l)
- Starfish Menu (Chicken nuggets + French fries + tart + canned drink)
- Shark Menu (Slice of Margherita pizza + French fries + drink 0.3 l or water 0.5 l)
- Turtle Menu (Gardaland Salad + bread + water 0.5 l)

Entry is free of charge for disabled guests who are not self-sufficient. Their carers pay the reduced price. Self-sufficient disabled people pay the reduced price and those accompanying them pay full price. A lift to the first floor is available from the ground floor.

During Gardaland Park opening periods, the entrance to the Park also serves the car par.
When Gardaland Park is closed, access to the Gardaland SEA LIFE Aquarium car park is through the bus entrance.
Parking is subject to a fee and the car park opens a few minutes before the Aquarium.

Pushchairs must be left in the covered outdoor deposit (unattended). In periods of high turnout, only children with disabilities may be brought in on pushchairs. A lift is available for easy access to the first floor. Slings are available for children weighing less than 9 kg at the entrance to Gardaland SEA LIFE Aquarium. Their availability is limited.

No animals are allowed inside the Aquarium.

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